0345 200 1185
Daffodil IT Support Sheffield

Why are you not already working for Daffodil?

If you are great at what you do, we want you on our team. Daffodil IT and its brands are always on the look out for new staff with something special.


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Why working with Daffodil is amazing



Who are we looking for- You must be:

⇓ A Team Player


A cliché for all job applicants but we do really want people who can work effectively with other people. Good communication skills, able to explain yourself clearly and a want to help others is a must for a true team player in Team Daffodil.

⇓ Self motivated & Proactive


We want bright people who are willing to learn from the team around them but are able to go find the answers for themselves. We will support you thoroughly but we won't hold your hand, we need workers who arn't afraid to question and put forward their own ideas.

⇓ Loves Hardwork & A Challenge


You've got to have a good work ethic. We want people who want to work. We want people who thrive off solving problems and learning something new.

⇓ Enthusiasm For Their Role


We only want people who are enthusiastic about their role and willing to commit to it.

⇓ Experience


You don't need to have endless qualifications but you need to know what you are talking about and be able to do the job.

⇓ Be A Flamingo in A Flock of Pigeon


We want people with personality. You don't have to be loud and proud extrovert, though thats cool if you are. We want to meet people with their own interests who can add something different to our office. Everyone at Team Daffodil has something special about them so we want to know whats special about you.


Current Positions

⇓ 1st Line IT Support / Helpdesk Technician:

A 1st line IT Support/Helpdesk Technician is required to join the team at an established IT, marketing and telecoms company based in Sheffield. This is an exciting opportunity to join a fun and friendly technology company providing support for various IT Systems such as: Windows Server Environments, Client Networking Infrastructure, Onsite/Hosted Data Back-up, Hosted Exchange, VoIP Telephony and Business Broadband services to SME clients across the UK.

The 1st line IT Support/Helpdesk Technician will join the team responsible for all incidents on the Helpdesk and will be the first point of contact for telephone/email communications.

Examples of main responsibilities:

  • Log all support requests as service tickets while speaking with customers.
  • Resolve support issues in a timely manner in line with agreed SLA’s.
  • Liaise with customers as necessary to resolve issues and manage expectations.
  • Escalate more complex issues to 2nd line support.
  • Learn to resolve more complex issues in between other responsibilities.
  • Liaising with service suppliers as necessary.
  • Work closely with line manager and rest of team.
  • Managing incoming emails and reacting effectively to monitoring alerts/backup notifications, etc.
  • Assist projects team with configuring new hardware, software configurations, licensing implementations and installations, etc.
  • Keep network maps/audit information up to date.

Applicants should possess the following personal experience/qualities:

  • Previous experience supporting end-users in a helpdesk/customer support environment.
  • Excellent telephone manner along with friendly customer service skills.
  • Good written and verbal communication and literacy skills.
  • Ability to prioritise workload while remaining organised and on-task.
  • Enthusiasm to learn new skills and technologies as required.
  • Have confidence working independently in a busy and pressured environment.
  • Ability to work well as part of a team and communicate effectively with colleagues.
  • Attention to detail in all aspects of work.
  • A logical approach to problem solving coupled with common sense.
  • Punctual and well presented.
  • Ability to speak confidently on the telephone, diffuse stressful situations and reassure clients at all levels.

Applicants should ideally possess as many of the following skills as possible (training will be provided where necessary):

  • A sound, comprehensive understanding of IT and IT terminology including Windows 7/10, Server 2008/2012/2016/2019 server, Small Business Server, Active Directory management, Exchange 2010, 2013 and 2016 server, Office 365.
  • Knowledge of popular anti-virus products, i.e. Sophos, Symantec etc.
  • A good understanding of firewalls, routers, switches and general networking principles.
  • Knowledge of onsite/offsite backup solutions/principles.
  • An understanding of VoIP technologies.
  • Additional IT related qualifications.

Salary:Negotiable dependant on experience and demonstrable skills.

If you are interested in this exciting opportunity to join the Daffodil IT family and further your career in IT, apply now!

 

⇓ 2nd/3rd Line IT Support / Helpdesk Technician:

An experienced 2nd/3rd line IT Support/Helpdesk Technician is required to join the team at an established IT, marketing and telecoms company based in Sheffield. This is an exciting opportunity to join a fun and friendly technology company providing support for various IT Systems such as: Windows Server Environments, Client Networking Infrastructure, Onsite/Hosted Data Back-up, Hosted Exchange, VoIP Telephony and Business Broadband services to SME clients across the UK.

The 2nd/3rd line IT Support/Helpdesk Technician will join the team responsible for all incidents on the Helpdesk and will predominantly be the second point of contact for telephone/email communications. They will work closely with the rest of the team to deliver a personalised and effective support experience to our existing client base and will report directly to the Helpdesk Manager.

Examples of main responsibilities:

  • Resolve more difficult/complex support tickets escalated from 1st line support in a timely manner in line with agreed SLA’s.
  • Liaise with customers as necessary to resolve issues and manage expectations.
  • Undertake ongoing maintenance tasks/routines.
  • Assist projects team with technology implementations.
  • Assist senior team with internal projects/research/implementing new technologies.
  • Occasional requirement to answer phones at busy times.
  • Log all support requests as service tickets while speaking with customers.
  • Document all solutions and implementation methods.
  • Keep network maps/audit information up to date.
  • Liaising with service suppliers as necessary.
  • Work closely with line manager and rest of team.
  • Managing incoming emails and reacting effectively to monitoring alerts/backup notifications, etc.

Applicants should have experience in the following areas:

  • MSP Experience
  • Use of ticketing system
  • Windows 7/10
  • Windows Server 2008, 2012, 2016, 2019
  • Data backup fundamentals
  • Windows Print Management
  • Active Directory
  • Group policy
  • DNS / DHCP
  • VPN
  • RDP
  • Powershell
  • Scripting
  • SQL
  • VLAN’s
  • Exchange 2013 <
  • Microsoft 365 (Office and Mail)
  • Hyper-V
  • Sharepoint
  • Azure
  • Apple Mac
  • VoIP
  • Draytek
  • Cisco

Applicants should have the following personal experience/qualities:

  • Good level of written English/grammar
  • Remote support experience
  • Logical thought process/troubleshooting skills
  • Attention to detail
  • Punctual and well presented
  • Willingness to learn
  • Personable
  • Excellent telephone manner
  • Cope well under pressure
  • Ability to prioritise workload while remaining organised and on-task.
  • Team player
  • Clean driving license (desirable)
  • Enthusiasm to learn new skills and technologies as required.
  • Have confidence working independently in a busy and pressured environment.

Salary:Negotiable dependant on experience and demonstrable skills.

If you are interested in this exciting opportunity to join the Daffodil IT family and further your career in IT, apply now!

 

⇓ Send us a CV if you are....


Even when we do not have any current roles, we are always on the look out for new stars. We would encourage you to send us your CV if you would be interested in a role in one of the following fields.
  • IT Technician
  • Marketing
  • Website Development
  • Sales
  • Admin


Send us your CV

Please use the form to tell us about yourself and attach your CV. If we don't have any current vaccancies we will keep your CV on file and call you when we have the right position coming up.



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Contact Us


Daffodil IT Headquarters
Unit 2 Acres Hill Business Park
Acres Hill Lane
Sheffield
South Yorkshire, S9 4LR

T: 0345 200 1185
E: info@daffodil-it.co.uk

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    Company No: 8567514
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